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Privacy & Terms

 

Last updated: 5 October 2026

 

This page explains the terms that apply when you use the YLink website, how we handle personal data, which cookies we use and how we keep information secure. We have tried to write it as clearly as possible. If you still have a question, email us at privacy@ylink.nl.

 

This page has five parts: I. Website Terms, II. Privacy Statement, III. Cookie Statement, IV. Information Security and V. Contact Details.

 

 

Part I: Website Terms

 

 

1. Introduction

 

This website (the "Website") is operated by YLink B.V. ("YLink", "we", "us" or "our"). This document (the "Notice") contains the terms of use of the Website, our privacy statement and our cookie statement.

 

By visiting or using the Website, you agree to this Notice. If you do not agree, please do not use the Website.

 

 

2. About YLink

 

YLink develops and operates a cloud platform (Software-as-a-Service) that helps organisations with multiple locations manage their documentation, equipment, inspections, maintenance and compliance per location, and work with verified service providers (the "Platform").

 

This Notice applies to the Website only. Customers who subscribe to the Platform are also bound by the YLink Platform Subscription Agreement, the YLink Platform Terms and Conditions and the Data Processing Addendum (GDPR). If there is a conflict, those documents take precedence over this Notice.

 

 

3. Use of the Website

 

You may use the Website only for lawful purposes and in accordance with this Notice. You may not:

 

  • use the Website in breach of any law or regulation;

  • interfere with the security, integrity or availability of the Website;

  • attempt to gain unauthorised access to systems or information;

  • introduce malicious software or code;

  • copy, scrape, reproduce or distribute Website content without YLink's prior written consent, except as permitted by law;

  • use the Website in a way that may harm YLink's reputation or hinder other users.

 

YLink may suspend or restrict access to the Website where reasonably necessary to protect the Website, its users or its systems.

 

 

4. Intellectual property

 

All content on the Website, including text, images, logos, trademarks, software, documentation and design, is owned by YLink or its licensors and is protected by intellectual property rights.

 

You may view, download or print Website content solely to evaluate YLink's products and services for your own organisation. Any other use requires our prior written consent.

 

 

5. Availability of the Website

 

We do our best to keep the Website available at all times. Maintenance, security updates, technical faults, supplier interruptions or circumstances beyond our control may occasionally make the Website temporarily unavailable. YLink does not guarantee that the Website will be uninterrupted, error-free or always available.

 

 

6. Information on the Website

 

The Website contains general information about YLink, the Platform and our services. Although we take care in preparing it, the information is provided for general information purposes only. Nothing on the Website is intended as:

 

  • legal advice;

  • regulatory or compliance advice;

  • technical advice;

  • inspection or certification advice;

  • professional advice of any kind.

 

Any decision you make based on information on the Website is your own responsibility.

 

 

7. Links to third-party websites

 

The Website may contain links to third-party websites or services. We provide these links for your convenience only. YLink has no control over those websites and is not responsible for their content, security, privacy practices or availability. You visit them at your own risk.

 

 

8. Limitation of liability and indemnity

 

8.1 The Website and all information, tools and features on it (including the Compliance Score and the Audit Checker) are provided "as is" and "as available", without any express or implied warranty, including warranties of accuracy, completeness, timeliness, fitness for a particular purpose or regulatory compliance.

 

8.2 Results from tools on the Website, such as scores, checklists, analyses and recommendations, are indicative and for general information only. They do not guarantee that your organisation meets any legal obligation, inspection, certification or audit. You remain fully responsible for complying with the laws and regulations that apply to your organisation.

 

8.3 To the fullest extent permitted by law, YLink and its directors, shareholders, employees, agents and suppliers are not liable for any damage of any kind, including direct, indirect, incidental, special or consequential damage, loss of profit, lost savings, loss of revenue, loss of data, reputational damage, fines, penalties and business interruption, arising from or in connection with:

 

  • the use of, or inability to use, the Website;

  • reliance on information on the Website or on results from tools on the Website;

  • inaccurate, incomplete or outdated information on the Website;

  • interruptions, faults, viruses or other harmful components;

  • unauthorised access to or alteration of data by third parties;

  • third-party websites, services or content linked from the Website.

 

8.4 If YLink is nevertheless held liable, that liability is in all cases limited to €100 (one hundred euros) per event. A series of related events counts as one event.

 

8.5 Any claim against YLink relating to the Website lapses unless it is submitted to YLink in writing within twelve (12) months of the moment you became aware, or could reasonably have become aware, of the damage.

 

8.6 You indemnify YLink against all third-party claims, and related costs (including reasonable legal fees), arising from your use of the Website in breach of this Notice or of any law or regulation.

 

8.7 Use of the Platform is governed exclusively by the liability provisions of the Platform Subscription Agreement and the YLink Platform Terms and Conditions.

 

8.8 Nothing in this Notice excludes or limits liability to the extent that this is not permitted under mandatory law, such as liability for damage caused by intent or deliberate recklessness of YLink's management.

 

 

9. Changes

 

YLink may update this Notice from time to time, for example due to changes in legislation, technology, the Website or our business. The new version applies from the moment it is published on the Website. The date at the top of this page shows when the Notice was last updated.

 

 

10. Governing law and disputes

 

This Notice and the use of the Website are governed by Dutch law. Disputes will be submitted exclusively to the competent court in The Hague, the Netherlands, unless mandatory law provides otherwise.

 

If this Notice is available in more than one language, the Dutch version prevails in the event of any inconsistency.

 

 

Part II: Privacy Statement

 

 

11. Who is responsible?

 

YLink B.V. is the controller of the personal data processed through the Website. We process personal data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, the "GDPR") and other applicable privacy legislation.

 

When an organisation uses the Platform, YLink processes the personal data in the Platform on behalf of that organisation. In that case YLink acts as processor and the Data Processing Addendum (GDPR) applies.

 

 

12. Which personal data we process

 

Depending on how you use the Website or the Platform, we may process:

 

  • identification data, such as your name;

  • business contact details, such as email address, phone number and employer;

  • account and login details;

  • messages you send us through contact forms, email or customer support;

  • subscription and billing details;

  • technical data, such as browser, operating system, device and IP address;

  • data about your use of the Website and the Platform.

 

We do not knowingly process special categories of personal data unless this is expressly necessary and lawfully agreed.

 

 

13. What we use personal data for

 

We use personal data only where necessary, namely to:

 

  • give access to the Platform and log users in;

  • manage customer accounts, subscriptions and payments;

  • answer questions and provide customer support;

  • secure, monitor and improve the Website and the Platform;

  • communicate with customers and Website visitors;

  • comply with legal obligations.

 

YLink does not sell personal data.

 

 

14. Legal basis

 

We process personal data on one or more of the following legal bases:

 

  • performance of a contract;

  • a legal obligation;

  • our legitimate interest, such as securing and improving our services;

  • your consent, where required by law.

 

If you have given consent, you may withdraw it at any time. This does not affect processing that has already taken place.

 

 

15. Sharing personal data

 

We share personal data only where necessary for the operation of the Website, delivery of the Platform, compliance with legal obligations or protection of our legitimate interests. For this we work with carefully selected service providers for hosting, authentication, payments, customer support, cookie consent and technical monitoring (see section 23). We have agreed appropriate technical and organisational security measures with these parties.

 

 

16. Transfers outside the EU

 

Customer data is primarily stored in the European Union. If personal data is transferred outside the European Economic Area, we put appropriate safeguards in place under Chapter V of the GDPR, such as an adequacy decision or the European Commission's standard contractual clauses.

 

 

17. Retention

 

We keep personal data no longer than necessary for the purpose for which it was collected, to meet legal obligations (such as the seven-year Dutch tax record retention requirement), to resolve disputes or to enforce our rights. After that, we securely delete or anonymise the data.

 

 

18. Your rights

 

You have the right to:

 

  • access your personal data;

  • have inaccurate data corrected;

  • have your data erased;

  • restrict processing;

  • object to processing;

  • receive your data in a common format (data portability);

  • withdraw your consent where processing is based on it.

 

You can send a request to privacy@ylink.nl. We respond within one month. If you are not satisfied with how we handle your data, you may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl).

 

 

Part III: Cookie Statement

 

 

19. What are cookies?

 

Cookies are small text files stored on your device when you visit the Website. We use cookies and similar technologies to make the Website work properly and securely, to remember your preferences and, with your consent, to analyse how the Website is used.

 

 

20. Which cookies we use

 

  • Necessary cookies: required for the operation and security of the Website and to remember your cookie choice. No consent is needed for these.

  • Functional cookies: remember your preferences, such as your language.

  • Analytics cookies: help us understand how the Website is used so we can improve it.

 

We only place non-necessary cookies after you have given your consent.

 

 

21. Managing your cookie preferences

 

On your first visit to the Website, a cookie banner appears. There you can accept all cookies, allow only necessary cookies or set your preferences per category. You can change or withdraw your choice at any time through the privacy icon on the Website.

 

You can also manage or delete cookies in your browser settings. Please note that some parts of the Website may then not work properly.

 

 

Part IV: Information Security

 

 

22. How we secure your data

 

Protecting customer information is a core principle at YLink. We take appropriate technical and organisational measures to protect personal data against loss, unlawful processing and unauthorised access. These measures include:

 

  • encryption of data in transit and at rest;

  • identity-based access control following the principle of least privilege;

  • secure authentication;

  • encrypted backups;

  • continuous monitoring of production systems;

  • regular software and security updates;

  • controlled change management.

 

We review and improve these measures regularly.

 

 

23. Our technical infrastructure

 

We work with the following service providers:

 

  • Google Cloud Platform: hosting of the Platform;

  • Google Firebase Authentication: secure user authentication;

  • Google Secret Manager: secure management of credentials;

  • Stripe: payment processing;

  • Plain: customer support;

  • Sentry: technical monitoring and error reporting;

  • Wix: hosting of the Website;

  • Usercentrics: cookie consent management.

 

Customer data in the Platform is primarily stored in the Netherlands (European Union). We may change our technical setup to improve security, reliability and performance, without materially lowering the level of protection for customer data.

 

 

Part V: Contact

 

 

24. Contact details

 

Do you have questions about this Notice or about how we process your personal data, or would you like to exercise your privacy rights? Please get in touch.

 

YLink B.V.
Venestraat 2A, The Hague, the Netherlands
Chamber of Commerce (KvK) number: 99352729
Email: privacy@ylink.nl
Website: www.ylink.nl

 

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