Terms & Conditions

1. INTRODUCTION
Welcome to the YLink website ("Website"), operated by YLink B.V. ("YLink", "we", "our" or "us").
This document explains the terms governing your use of our Website, how we collect and
process personal information, how we use cookies, and the measures we take to protect
information entrusted to us.
Our objective is to provide this information in a clear, transparent and practical manner while
complying with applicable legal and regulatory requirements.
By accessing or using this Website, you agree to comply with the Website Terms contained in
this Notice. The Privacy Notice and Cookie Notice explain how YLink Processes Personal Data
and uses cookies in accordance with applicable Data Protection Laws.
If you do not agree to the Website Terms, you should discontinue use of the Website.
2. ABOUT YLINK
YLink develops and operates a cloud-based Software-as-a-Service (SaaS) platform designed to
assist organisations in managing operational documentation, equipment, inspections,
maintenance activities, compliance processes and collaboration with verified service providers.
This Notice applies solely to the use of the Website. Customers who subscribe to the YLink
Platform enter into a separate contractual relationship with YLink. The provision and use of the
Platform Services are governed by the applicable YLink Platform Subscription Agreement, the
YLink Platform Terms & Conditions, the Data Processing Annex (GDPR), and any other
documents expressly incorporated into those agreements.
3. USE OF THE WEBSITE
You may access and use this Website solely for lawful purposes and in accordance with this
Notice.
You agree not to:
● use the Website in violation of applicable law;
● interfere with the security, integrity or availability of the Website;
● attempt to gain unauthorised access to any systems or information;
● introduce malicious software or code;
● copy, scrape, reproduce or distribute Website content except where permitted by
applicable law or with YLink's prior written consent;
● use the Website in a manner that could damage YLink's reputation or interfere with other
users' access.
YLink reserves the right to suspend or restrict access where reasonably necessary to protect
the Website, its users or its systems.
4. INTELLECTUAL PROPERTY
Unless otherwise indicated, all content made available through the Website, including text,
graphics, logos, trademarks, software, documentation, layouts, images and other materials, is
owned by or licensed to YLink and is protected by applicable intellectual property laws.
Nothing contained within this Website grants any licence or right to use YLink's intellectual
property except as expressly permitted by applicable law or with YLink's prior written consent.
You may view, download or print Website content solely for your own internal business
evaluation of YLink's products and services.
5. WEBSITE AVAILABILITY
YLink seeks to maintain continuous availability of the Website.
However, the Website may occasionally become unavailable due to scheduled maintenance,
security updates, technical issues, third-party service interruptions or events beyond YLink's
reasonable control.
While YLink uses reasonable efforts to maintain the availability and security of the Website,
YLink does not guarantee that the Website will be uninterrupted, error-free or available at all
times.
6. INFORMATION PROVIDED ON THE WEBSITE
The Website is intended to provide general information regarding YLink, its Platform and related
services.
Although YLink makes reasonable efforts to ensure the accuracy of the information published,
the Website is provided for general informational purposes only.
Nothing contained on the Website shall constitute:
● legal advice;
● regulatory advice;
● engineering advice;
● inspection advice;
● certification advice;
● professional consultancy.
Any decision based upon information obtained from the Website remains the sole responsibility
of the user.
7. LINKS TO THIRD-PARTY WEBSITES
The Website may contain links to third-party websites, services or resources.
Such links are provided solely for convenience.
YLink does not control, endorse or assume responsibility for the content, security, privacy
practices or availability of third-party websites.
Users access third-party websites at their own risk and should review the applicable terms and
privacy notices of those providers.
8. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, YLink shall not be liable for any direct,
indirect, incidental, consequential or special damages arising out of or relating to the use of, or
inability to use, this Website.
Nothing in this Notice excludes or limits liability where such exclusion or limitation would be
unlawful under applicable law.
9. CHANGES TO THIS NOTICE
YLink may update this Notice from time to time to reflect changes in applicable law, technology,
Website functionality or business operations.
The updated version will become effective upon publication on the Website unless otherwise
stated.
Users are encouraged to review this Notice periodically.
10. GOVERNING LAW
This Notice shall be governed by the laws of the Netherlands.
Any dispute relating to the use of this Website shall be subject to the exclusive jurisdiction of the
competent courts of Amsterdam, unless mandatory law provides otherwise.

PART II – PRIVACY NOTICE

11. PERSONAL DATA
YLink respects your privacy and is committed to Processing Personal Data in accordance with
applicable Data Protection Laws, including Regulation (EU) 2016/679 ("GDPR").
This Privacy Notice explains what Personal Data YLink collects, the purposes for which it is
Processed, the legal basis for such Processing and the rights available to individuals whose
Personal Data is Processed.
Where an organisation subscribes to the YLink Platform, the Processing of Personal Data is
further governed by the applicable YLink Platform Subscription Agreement, the YLink Platform
Terms & Conditions and the Data Processing Annex (GDPR).
12. PERSONAL DATA WE COLLECT
Depending on how you interact with the Website or the Platform, YLink may Process the
following categories of Personal Data:
● identification information, including your name;
● business contact information, including your email address, telephone number and
employer;
● account registration information;
● authentication information;
● communications submitted through contact forms or customer support channels;
● subscription and billing information;
● technical information relating to your browser, operating system and device;
● information relating to your use of the Website and Platform.
YLink does not intentionally collect special categories of Personal Data unless such Processing
is expressly required and lawfully agreed.
13. PURPOSES OF PROCESSING
YLink Processes Personal Data only where necessary for legitimate business purposes and in
accordance with applicable law.
Personal Data may be Processed for the following purposes:
● providing access to the Platform;
● authenticating users;
● administering customer accounts;
● processing subscriptions and payments;
● providing customer support;
● maintaining Platform security;
● monitoring Platform performance;
● improving the functionality, reliability and security of the Platform;
● communicating with customers and Website users;
● complying with legal and regulatory obligations.
YLink does not sell Personal Data.
14. LEGAL BASIS FOR PROCESSING
Depending upon the circumstances, Personal Data is Processed on one or more of the
following legal bases:
● performance of a contract;
● compliance with legal obligations;
● YLink's legitimate interests;
● consent, where required by applicable law.
Where Processing is based upon consent, such consent may be withdrawn at any time without
affecting the lawfulness of Processing carried out before its withdrawal.
15. DISCLOSURE OF PERSONAL DATA
YLink discloses Personal Data only where necessary for the operation of the Website, provision
of the Platform Services, compliance with legal obligations or protection of YLink's legitimate
interests.
YLink currently relies upon carefully selected third-party service providers for infrastructure
hosting, authentication, payment processing, customer support and technical monitoring.
All such providers are contractually required to maintain appropriate technical and
organisational safeguards for the protection of Personal Data.
16. INTERNATIONAL DATA TRANSFERS
Customer Data is primarily hosted within infrastructure located in the European Union.
Where Personal Data is transferred outside the European Economic Area, YLink shall
implement appropriate safeguards in accordance with Chapter V GDPR, including Standard
Contractual Clauses, an adequacy decision or another lawful transfer mechanism.
17. RETENTION OF PERSONAL DATA
YLink retains Personal Data only for as long as necessary to fulfil the purposes for which it was
collected, comply with legal obligations, resolve disputes and enforce contractual rights.
Where Personal Data is no longer required, it is securely deleted or irreversibly anonymised in
accordance with YLink's internal retention procedures.
18. YOUR PRIVACY RIGHTS
Subject to applicable Data Protection Laws, you may have the right to:
● request access to your Personal Data;
● request correction of inaccurate Personal Data;
● request deletion of Personal Data;
● request restriction of Processing;
● object to Processing;
● request data portability;
● withdraw consent where Processing is based upon consent; and
● lodge a complaint with the competent supervisory authority.
Requests relating to Personal Data may be submitted using the contact details provided in this
Notice.

PART III – COOKIE NOTICE

19. USE OF COOKIES
YLink uses cookies and similar technologies to ensure the proper operation, security and
performance of the Website and, where applicable, to improve the user experience.
Cookies may also be used to remember user preferences, authenticate users and analyse
Website usage where permitted by applicable law.
20. TYPES OF COOKIES
The Website may use the following categories of cookies:
Essential Cookies – necessary for the operation and security of the Website.
Functional Cookies – enabling the Website to remember user preferences and improve
functionality.
Analytics Cookies – helping YLink understand Website usage and improve its services,
subject to applicable consent requirements.
YLink does not place non-essential cookies without obtaining consent where required by law.
21. MANAGING COOKIES
Users may manage or disable cookies through their browser settings or, where available,
through the Website's cookie preference centre.
Please note that disabling certain cookies may affect the functionality or availability of parts of
the Website.

PART IV – INFORMATION SECURITY

22. INFORMATION SECURITY
Protecting customer information is a fundamental principle of the YLink Platform.
YLink maintains appropriate technical and organisational measures designed to protect
Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised
disclosure and unauthorised access.
Such measures include, where appropriate:
● encryption of Personal Data during transmission and storage;
● identity-based access controls;
● least-privilege access management;
● secure authentication procedures;
● encrypted system backups;
● continuous monitoring of production systems;
● regular deployment of software and security updates; and
● controlled change management procedures.
YLink regularly reviews and updates its security measures to reflect technological developments
and evolving security risks.
23. TECHNOLOGY INFRASTRUCTURE
The YLink Platform currently operates using modern cloud infrastructure and carefully selected
service providers, including:
● Google Cloud Platform for infrastructure hosting;
● Google Firebase Authentication for secure user authentication;
● Google Secret Manager for secure management of application credentials;
● Stripe for payment processing;
● Plain for customer support;
● Sentry for technical monitoring and error reporting.
Customer Data is primarily hosted within infrastructure located in the Netherlands (European
Union).
YLink may modify its technical architecture from time to time to improve the security, reliability
and performance of the Platform, provided that such changes do not materially reduce the level
of protection afforded to Customer Data.

PART V – CONTACT INFORMATION
24. CONTACT DETAILS
If you have any questions regarding this Legal Notice or the Processing of Personal Data, or if
you wish to exercise your rights under applicable Data Protection Laws, please contact YLink
using the details below.
YLink B.V.
Registered Office: [Address]
Chamber of Commerce (KvK): [Number]
VAT Number: [VAT Number]
Email: privacy@ylink.nl
Website: www.ylink.nl

YLink will respond to privacy-related enquiries without undue delay and in accordance with
applicable Data Protection Laws